Klarna FAQ

What is Klarna?
In short, Klarna is flexible online payment options built to offer GOOD AMERICAN shoppers a quicker, and easier shopping experience. Learn more.

How does pay in 4 interest-free installments work?

Pay in 4 interest-free installments, offered through Klarna, allows you to pay in short-term installments. These 4 equal payments spread the cost of a purchase, with no added cost or hassle, and are automatically collected every two weeks from your debit or credit card. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed). So genius! Learn more.

I returned my pay in 4 interest-free installments purchase, what happens next?

Klarna will refund any payments already made back to the original payment method. No fuss. 

I returned part of my pay in 4 interest-free installments purchase, how does that affect my remaining installments?

We've got you! Klarna will update the total balance, and any remaining payments are automatically adjusted in the case of partial returns (starting from the last installment and moving forward). Any payments that you've made will be refunded back to the original form of payment.

What happens if I miss a payment?

Let's say your automatic payment fails, or you don't provide any updates regarding your card's details–it's possible Klarna will charge you a $10.00 late fee. You'll receive an email notification from Klarna if your payment was unsuccessful.

What is Try Before You Buy and how does it work?

Try Before You Buy powered by Klarna offers you the opportunity to try our jeans on at home before you have to pay. Once you order has shipped, you’ll receive an email with a link to pay. You’ll have 30 days to make a payment. Learn more.
Is there a fee to use pay in 30 days?

Nope! There’s no fee to use Pay in 30 days. However, if you do not pay your invoice by the due date, Klarna has the right to charge you a late fee of up to $10.00.

Is there a late fee associated with pay in 30 days?

If your invoice isn’t paid by the due date, you’re subject to a late fee up to $10.00 (issued by Klarna)., Klarna will send an email reminder two days before payment is due, just to give you a little nudge.

How is my pay in 30 days statement sent?

You’ll receive an email from Klarna with payment instructions once your order has shipped.

Will using Klarna impact my credit score?

Klarna does not perform a hard inquiry with the credit bureaus, so your credit score won’t be impacted if you pay with Klarna at GOOD AMERICAN.

How do I contact Klarna?

Keep in mind that Klarna is an independent payment company and GOOD AMERICAN has no influence over whether your payment with Klarna is accepted or not. Should any issues with your order pop up, please contact Klarna's Customer Service directly. 

You can reach Klarna’s Customer Service team at 844-4KLARNA, Monday-Friday 8am-6pm EST. Or chat 24/7 with Klarna when you log into the Klarna App. Learn more