Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information.

Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.

You may also track your order here.

Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed Monday through Friday will be processed and shipped within 1-4 business days.

Orders placed on Friday or over the weekend will start processing on Monday and ship within 1-4 business days.

Certain products may have longer processing times. These will be noted on the product and cart pages.

Items available for pre-order will be indicated on the product page with the anticipated ship date. Please note, once your order is placed, the full payment will be captured up front. If you wish to cancel your order before the ship date, you may do so by contacting Customer Service. 

If orders contain items for pre-order and items ready to ship, please note that your items will be shipped together and we are unable to ship items separately that are included in the same order. 

GOOD AMERICAN is exclusively sold online at goodamerican.com, and through select Nordstrom, Bloomingdale's and Selfridges & Co locations.

Click here to see the list of Nordstrom, Bloomingdale's and Selfridges & Co locations.

For more information about international shopping, click here.

To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total. The tax amount displayed during checkout is an estimate of the tax applicable to your order. This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors.

We accept Visa, MasterCard, American Express, and Discover cards. Payment is only debited once your order has been shipped. 

We also accept Klarna, where you can pay in 4 interest free installments.  Click Here to learn more about Klarna. 

Amazon Pay and PayPal are both supported options at checkout.  You will be redirected at checkout, and once the transaction is complete, you will then return to goodamerican.com

Orders cannot be cancelled, changed, or updated once they are placed as they immediately start processing.

If you'd like to add another item to your order, please place a new order for the item.  

To ensure your security, GOOD AMERICAN will take additional steps in verifying the details on your order. If you receive a cancellation notification, please contact Customer Service for more information. 

It is possible that your order may be cancelled due to high volume periods. We recommend placing your order again or signing up for our waitlist for the sold out item. 

If your order is cancelled, all charges will be automatically refunded.

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.